Gardenia Holiday Homes Privacy Policy

At Gardenia Holiday Homes, transparency is one of our core values. We are committed to being transparent about every aspect of our business, including how we collect and use your personal data. This Privacy Policy (“Policy”) is developed by Gardenia Holiday Homes LLC (“us,” “we,” or “Gardenia Holiday Homes”) for you to understand how we collect, communicate, protect, disclose, and make use of personal information in connection with our website (“Site”) or other services (collectively “Services” and each individually as “Service”). In this Policy, you will also find details about how to manage your Personal Information and how to contact us for any questions or concerns.

Please read this Policy carefully as it applies to all of our Services. Your use of our Services constitutes consent to this Policy. If you have questions or concerns, you can contact us at inquiries@gardeniaholidays.com.

Information Collection

We collect two types of information:

Un-identified and non-identifiable information, collected automatically via the usage of the Services (“Non-personal Information“). We are not able to identify the Visitor or User through these Non-personal Information collections. This includes technical and aggregated information of use, such as navigating activity, website heatmaps, device info, browser settings, and more.
Individually identifiable information (“Personal Information“). This includes contact details, billing info, session data, ID documents (e.g., passport), and communication content provided voluntarily by the user. Any Non-personal Information linked to Personal Information is treated as Personal Information.

How Information is Collected

We collect information from three sources:

The use of the Services. When you use or interact with our Services, data is collected via tools like cookies or other tracking implementations.
Information voluntarily provided by you. For example, when you register, inquire, make bookings, or contact us directly.
Third-party sources. Certain data (e.g., payments) is collected and processed by third parties like payment processors.

How We Use Your Information

We use your personal information to:

Provide you with services, process transactions, and send booking confirmations.
Send you technical notices, updates, alerts, and customer service messages.
Respond to inquiries and provide customer support.
Improve products, enhance user experience, and analyze site usage.
Communicate offers, promotions, and marketing content (opt-out available).
Conduct internal audits and reports.
Detect and prevent fraud or illegal activities and comply with legal obligations (e.g., Dubai DET registration).
Develop and update services.
Fulfill any additional purposes disclosed at data collection.

We only collect personal information required by law or necessary to deliver our services.

Disclosure of Personal Information

We may share personal data with:

Affiliated companies for service fulfillment.
Service providers such as hosting, email, payment, or analytics partners.
Government authorities (e.g., Dubai DET) as required by law.
Third parties with your explicit consent for marketing or offers.
Property owners/managers to facilitate your stay.
Aggregated, non-identifying data for analytics and reporting.

Other disclosures may occur only with your consent or where legally required.

Your Rights Related to Your Personal Information

You may request to access, update, delete, or limit your personal data. Rights include:

Right of Access – To view the data collected and how it’s used.
Right to Data Portability – Receive your data in a usable format.
Right to Rectification – Correct inaccurate or incomplete data.
Right to Erasure – Request deletion unless restricted by legal retention (e.g., Dubai DET requires 5-year retention).
Right to Restrict Processing – Limit use in certain circumstances.
Right to Object – Object to processing, especially for marketing.
CCPA Rights – Including opt-out of sale, and non-discrimination.
Right to Lodge a Complaint – With your local authority.

Contact us at inquiries@gardeniaholidays.com to exercise these rights. We may request verification of identity before fulfilling such requests.

Information Security and Privacy Incident Reporting

We apply technical and operational safeguards but cannot guarantee absolute security. In case of a breach, you and the appropriate authority will be notified within 72 hours if legally required.

Interest-Based Advertising

We and third parties may use cookies to show relevant ads based on your usage and browsing patterns across sites and devices.

If you provide your email, it may be used for ad targeting in line with Google’s Limited Use Requirements. We do not read your email content.

Communication from Gardenia Holiday Homes

You may receive marketing content via email, SMS, or call. You can opt-out anytime. Some critical messages (e.g., billing or service updates) cannot be opted out of.

Third Parties Information Collection Opt-Out

Our ad partners may use tracking technologies to personalize ads across our site and others. You can opt out through your browser or ad settings.

Third-Party Links and Websites

Our website may contain links to other companies’ websites. Their privacy policies apply, not ours. Please review their policies directly.

Children’s Privacy

Our Services are for users aged 18 and above. If you believe a child has submitted data to us, please notify us so we can delete it.

Updates to This Policy

This Privacy Policy may change over time. We will notify you of any significant updates. Please check this page regularly for updates.

Contact Us

For any questions regarding this Privacy Policy, please contact us at inquiries@gardeniaholidays.com.